MSMA Los Angeles

Mail Systems Management Association
Los Angeles Chapter

Best Leadership Practices & Principles
Mail Center Management:
How to Exceed Your Customers' Expectations

Tuesday - July 1st, 2008

Our Featured presenter this month is Christopher Rausch from Master Motivators. In what is sure to be a both informative and entertaining hour, Christopher will be presenting not one, but two seminars that will leave you both energized and armed with real-world information you can begin using right away.

Generational Leadership - Managing Gen Y's, Gen X's, and Baby Boomers
- You will Learn the fundamental differences between these generations and how you can customize your leadership style so that everyone paddles in the same direction.
Listening To Your Staff - Conducting A Leadership Survey
- Christopher will share with you his formula for benchmarking how your staff currently views your leadership abilities and how to immediately begin making changes for the better.
Motivate & Happy Teams = Satisfied Customers
- Team involvement is critical to providing optimum customer service and Christopher will share with you some simple yet very effective methods for doing just this.

Christopher Rausch
Materials Manager, PADI International
Life Coach, Master Motivator

Christopher will provide you with value for your time and investment as he brings with him a Master's Degree in Organizational Management and over 15 years of leadership experience at PADI International where he oversees the Mail, Distribution, and Print Center teams. In addition to his day job, Christopher has started his own company Master Motivators (www.master-motivators.com). This new and exciting adventure offers services in life coaching, motivational speaking, and business seminars directly related to organizational management.


Date:	Tuesday, July 1st, 2008 11:30 AM 1:30 PM
Location:	Stevens Steakhouse 5332 East Stevens Place City of Commerce, CA 90040 (323) 723-9856
Cost:	$30.00 per person MSMA-LA Member $40.00 per person Non-Member Parking is free adjacent to the restaurant.
RSVP:	RSVP to Roger Hale at (909) 931-7766 Or Click Here to RSVP Online
Make check payable to MSMA Los Angeles. Payment is required on all reserved lunches, including telephone and fax reservations. Please note that "no shows" will be billed.